Agentforce is a Salesforce solution designed to help businesses move toward an agent-first way of working, where AI agents and human teams collaborate to handle tasks more efficiently.

When combined with Slack native AI, Agentforce helps teams:

• Maximize productivity by automating routine work and surfacing relevant information directly in Slack.
• Keep work in one place so agents, managers, and stakeholders can coordinate in real time without switching tools.

Slack acts as the collaboration layer, while Agentforce provides AI-driven capabilities that help teams rethink how they support customers, manage operations, and share knowledge.

Slack’s AI capabilities are powered by Amazon SageMaker and Amazon Bedrock, two managed AI services from AWS.

Through this partnership, Slack can:

• Access top-tier large language models via Amazon Bedrock, giving customers flexibility to choose the best model for each use case.
• Train, tune, and manage models with Amazon SageMaker, helping Slack continuously improve its AI features.
• Maintain secure, trusted access to AI services, leveraging AWS’s cloud security and compliance foundations.

Because AWS is widely adopted by millions of customers—from fast-growing startups to large enterprises and government agencies—Slack can build on a cloud platform that is designed to support agility, cost efficiency, and faster innovation.

Using Slack AI, powered by AWS, alongside Agentforce helps businesses reimagine how work gets done across teams.

Key benefits include:

• Higher productivity: AI agents and Slack native AI reduce manual work, summarize information, and help teams respond faster.
• Better model choice: Through Amazon Bedrock, organizations can select the most appropriate large language model for each scenario, all within the Slack experience.
• Speed and security: Built on AWS, Slack can move quickly while relying on AWS’s secure, broadly adopted cloud infrastructure.
• Support for growth: The same AWS platform used by millions of customers—including startups, enterprises, and government agencies—helps businesses scale AI use as their needs evolve.

Together, Slack, AWS, and Agentforce give organizations a practical way to bring AI into everyday workflows and support an agent-first operating model.